ShopKit

ShopKit terms of service

Last updated: 31 July 2026.

This is the agreement between you and UWS for using ShopKit. It's written to be read, not to be survived. If anything here is unclear, ask before you sign up — support@uplink.net.au.

1. Who you're dealing with

ShopKit is operated by Uplink Web Services Pty Ltd (ABN 55 699 450 452), an Australian company based in East Maitland, NSW. In this agreement "UWS" means that company, and "you" means the business that signs up for a ShopKit store.

2. What you get

A hosted online store: your catalogue, your checkout, your customers, on your own domain. What's included depends on the plan you choose — every capability and the plan it needs is listed on the features page, and the limits for each plan are on the pricing page.

UWS hosts the store, applies updates, monitors it and backs it up. You run the shop.

3. Your free trial

New stores get 14 days free. UWS doesn't ask for a card to start, and nothing is charged during the trial. If you don't continue, the trial simply ends — there's no invoice and nothing to cancel.

4. What you pay

  • Plans are billed monthly in advance, in Australian dollars, through Stripe. Annual billing is available and is discounted.
  • The price shown includes GST, and is the price charged. Nothing is added at checkout.
  • Your subscription renews automatically until you cancel it.
  • If a payment fails, Stripe retries it. If it keeps failing UWS will get in touch where it practically can before anything changes about your store, and clause 10 covers what happens then.

If UWS changes its prices, it will give you at least 30 days' notice by email first, and the new price applies from your next billing period after that notice. The price of a period you've already paid for won't change.

5. Changing plans, and cancelling

You can move up or down a plan at any time from your admin, and you can cancel at any time from the billing portal in your admin.

Cancellation takes effect at the end of the period you've already paid for — you keep your store until then. UWS doesn't refund the unused part of a month.

Moving to a smaller plan keeps all your data. Nothing you've already added is deleted or hidden — if you're over the smaller plan's product limit you simply can't add more until you're under it again. Features that aren't in the smaller plan stop being available, and come straight back if you move up.

6. Your money is yours

Sales through your store are processed by your own Stripe account, in your name. The money goes from your customer to you. UWS never holds it, and takes no percentage of your sales — not on any plan. Your ShopKit subscription is the entire cost of the platform.

Stripe's own fees are a matter between you and Stripe.

7. Your data, and your customers' data

Your catalogue, your customers, your orders and your content belong to you. UWS holds and processes them only to run your store for you and to provide support.

UWS does not sell your data or your customers' data, and does not use it to advertise to anyone.

You are the business your customers are dealing with, so you're responsible for what you collect from them and for your own privacy policy and refund terms. How UWS handles data is described in the privacy policy.

You can ask for a complete export at any time — see clause 11.

8. Using it properly

You agree not to use ShopKit to sell anything illegal, to send unsolicited bulk email, or to do anything that breaks the law or puts other customers' stores at risk. The acceptable use policy has the detail.

You're responsible for keeping your admin logins secure, and for what the staff you invite do with them.

9. What UWS looks after — and what it doesn't promise

UWS hosts every store itself, in Australia, patches and monitors the platform, and backs up your database and media every day to two separate off-site providers, each of which encrypts what it holds. Those copies are kept indefinitely.

UWS aims to keep ShopKit available and fast, and works on faults promptly. The service may go down briefly for maintenance, and UWS will give notice where it's practical. If you need a contracted response time, talk to UWS before you buy — it isn't something offered on a standard plan today.

Support is by email at support@uplink.net.au. UWS aims to answer within one Australian business day (Mon–Fri, 9am–5pm AEST). That's a target worked to, not a guarantee.

10. When a store could be suspended or closed

UWS may suspend or close a store if an invoice goes unpaid after you've been asked, or if the store breaches clause 8. Where it's practical UWS will contact you first and give you a chance to fix it. If a store is closed, you can still ask for your data — see clause 11.

You can close your account yourself at any time under clause 5.

11. Leaving

There is no exit fee and no lock-in. Ask, and UWS will give you a complete export — a full database dump in a standard format, all your media files, and a guide to opening both — within one business day. The exit policy sets out exactly what you get.

If your store closes UWS doesn't wipe it out from under you — your data stays available so you can still come back or ask for that export. When you want it gone, say so and UWS will delete it and confirm that it has.

12. Liability

Nothing in this agreement takes away rights you have under the Australian Consumer Law, and some of those rights can't be excluded.

Beyond those rights, and to the extent the law allows, the liability of UWS for any loss connected with ShopKit is limited to the fees you paid in the 12 months before the event. UWS is not liable for lost profits or lost sales.

You run a shop, so please keep your own records — clause 11 exists so you can.

13. Changes to this agreement

If UWS changes these terms in a way that materially affects you, it will email you at least 30 days before the change takes effect. If you don't agree with it, you can cancel under clause 5 before it starts. Smaller corrections — fixing a broken link, clarifying wording — will just be made.

14. Which law applies

This agreement is governed by the law of New South Wales, Australia, and disputes go to NSW courts unless otherwise agreed.

15. Talk to us

Uplink Web Services Pty Ltd · ABN 55 699 450 452 East Maitland NSW, Australia support@uplink.net.au

Last updated 31 July 2026.